Sea at Night Mouse Pad

Shape	Mouse Pad

Welcome to LixCart, where your shopping experience is our top priority. We understand that receiving your order in a timely manner is crucial, and we're committed to ensuring that every step of the shipping and delivery process is smooth and hassle-free for you.

Processing and Shipment

Your order is important to us, which is why we aim to process and ship it within 2-3 business days after receiving your payment.

Order Verification Time: 1 day

Processing Time: 1 day

Shipping Transit Time: 3-5 days

 

Our dedicated team works diligently to ensure that your items are carefully packaged and dispatched as quickly as possible.

Delivery Time

We know you're eagerly awaiting your purchase, and we don't want to keep you waiting. Once your order has been processed and shipped, you can typically expect it to arrive at your doorstep within 5 to 7 days. 

We ship via surface shipping partners and generally speaking, you should get your order within a week after dispatching the order.

Please note that delivery times may vary depending on your location and any unforeseen circumstances.

Shipping Charges

At LixCart, we believe in transparency and simplicity. That's why we offer free shipping on all orders, with no minimum purchase requirement. Whether you're buying one item or several, you can enjoy the convenience of having your order delivered to you at no extra cost.

Free Delivery in India

We're proud to offer free delivery anywhere in India. Whether you're in a bustling city or a remote village, we'll make sure your order reaches you without any additional charges.

Extensive Shipping Zones

Our shipping network covers over 25,000 pincodes across India, ensuring that we can deliver to even the most remote locations. No matter where you are, you can count on LixCart to get your order to you safely and efficiently.

Cash on Delivery Policy

In our efforts to provide you with a secure and reliable shopping experience, we have temporarily disabled the Cash on Delivery (COD) option. This decision was made due to the high volume of spam or fake orders associated with COD payments.

While we understand that COD is a convenient payment method for many customers, we believe that temporarily turning it off is necessary to maintain the integrity of our platform.

We are actively working on finding solutions to reinstate the COD option, but unfortunately, we are unable to provide a specific timeline for when it will be available again. We appreciate your understanding and cooperation in this matter.

100% Money Back Guarantee

Your satisfaction is our ultimate goal. That's why every purchase you make at LixCart is protected by our 100% money-back guarantee policy. If for any reason you're not completely satisfied with your order, simply contact our customer support team, and we'll gladly assist you with a return or exchange.

Your happiness is our priority, and we'll do whatever it takes to ensure that you're fully satisfied with your shopping experience.

At LixCart, we're committed to providing you with exceptional service and high-quality products. If you have any questions or concerns regarding shipping and delivery, please don't hesitate to reach out to our friendly customer support team.

Thank you for choosing LixCart for all your online shopping needs!

FAQs

Q: How long will it take for my order to be processed and shipped?

Ans: We aim to process and ship all orders within 2 business days after receiving payment. Once shipped, you can expect your order to arrive within 5 to 7 days.

Q: Is there a minimum purchase requirement for free shipping?

Ans: No, there is no minimum purchase requirement for free shipping. We offer complimentary shipping on all orders, regardless of the order value.

Q: Do you offer cash on delivery (COD) as a payment option?

Ans: Currently, we have temporarily disabled the Cash on Delivery (COD) option due to a high volume of spam or fake orders. We are actively working on reinstating this payment method but cannot provide a specific timeline for its availability.

Q: Do you ship internationally?

Ans: At the moment, we only offer free delivery within India. We do not ship internationally.

Q: How can I track my order?

Ans: Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery online.

Q: What should I do if my order is not delivered to me?

Ans: Your satisfaction is our priority, and every purchase is protected by our 100% money-back guarantee policy. If your order has not been delivered within the expected timeframe, please contact our customer support team immediately. We will investigate the issue and ensure that you receive either a refund or a replacement for your order.

Q: Can I change my shipping address after placing an order?

Ans: If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once your order has been shipped.

Q: Are there any additional charges for delivery to remote areas?

Ans: No, we offer free delivery to over 25,000 pincodes across India, including remote areas. There are no additional charges for delivery to any location within India.

Q: What should I do if my order is delayed or lost in transit?

Ans: If your order is delayed or lost in transit, please contact our customer support team, and we will investigate the issue and provide a resolution as soon as possible. Your satisfaction is our priority, and we will do our best to ensure that you receive your order promptly and in good condition.

Q: How can I contact customer support for further assistance?

Ans: If you have any further questions or concerns regarding shipping and delivery, please don't hesitate to contact our friendly customer support team. You can reach us via email, phone, or live chat, and we'll be happy to assist you.

Related Pages:

Rewards Program | FAQs Page | Returns & Refund

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT

To request a replacement, an unboxing video is mandatory.

We only accept returns if the product you received:

• Is in a damaged condition
• Is missing parts
• Is a different product than the one you ordered
• Is misprinting (custom products or on demand items)

To start a replacement, please send us a message on our email id.

If your replacement is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any return question at lixcart@gmail.com.

On-demand products policy

Please note that we do not accept returns or exchanges for on demand products like printed t-shirts, hoodies, sweetshirts, mugs, mouse pads, tote bags, coasters, notebooks, posters, popgrips etc due to size or color issues.

We encourage customers to carefully review the size chart and product images before making a purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, misprinting or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items like printed t-shirts, hoodies etc.), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

For fast refund processing, we may ask for your UPI ID. This allows us to process refunds quickly and securely.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lixcart@gmail.com.

FAQs

Q: What is the timeframe for initiating a return?

Ans: You have 5 days after receiving your item to request a return.

Q: What are the eligibility criteria for a return?

Ans: To be eligible, your item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof (unboxing video) of purchase.

Q: Why is an unboxing video required for requesting a replacement?

Ans: An unboxing video helps us ensure the integrity of the product and streamline the replacement process.

Q: Are there any exceptions to the return policy?

Ans: Yes, we do not accept returns or exchanges for on demand products like printed t-shirts, hoodies, printed accessories due to size or color issues. Please refer to our policy for more details.

Q: Why might you ask for my UPI ID for refund processing?

Ans: We ask for your UPI ID because it helps us give you your refund quickly and safely. With UPI, we can transfer money directly to your bank account, making the process fast and secure. It's easy to use and works with most Indian banks, so you can get your refund without any hassle.

Q: What should I do if my item is damaged or defective?

Ans: If your item is damaged, defective, or incorrect, please take some photos, videos of the defective items and contact us immediately with unboxing vidoe so we can address the issue.

Q: Are there any non-returnable items?

Ans: Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please review our policy for a comprehensive list.

Q: Can I exchange an item for a different size or color?

Ans: We do not accept exchanges for clothings like printed t-shirts due to size or color issues. You can review this policy for more details.

Q: How long does it take to receive a refund?

Ans: Once your return is approved, refunds are processed within 10 business days to your original payment method or UPI ID. Please allow additional time for processing by your bank or credit card company.

Q: I have received a damaged product, What do I do?

Ans: If you receive a damaged product, please contact us immediately at lixcart@gmail.com or through our customer support hotline. Provide details (unboxing video) and photos of the damage, and we'll guide you through the return process for a replacement or refund.

Related Pages:

Rewards Program | FAQs Page | 100% Money Back