Track Order

Order Tracking 

Thank you for choosing LixCart.com! If you want to track your order, you'll receive an email with all tracking information after your order has been shipped. Simply follow the tracking link provided in the email to monitor the status of your package.

If you have more questions about order tracking then please read these faqs or need further assistance, feel free to reach out to our customer support team.

FAQs

Q: How do I track my order?

Ans: To track your order, visit the carrier's website and enter the tracking number provided in your shipping confirmation email or on our website. Follow the prompts to view the status of your package.

Q: When will I receive my tracking number?

Ans: Tracking numbers are typically provided once your order has been shipped. You will receive an email with the tracking information, or you can find it by logging into your account on our website.

Q: My tracking number isn't working. What should I do?

Ans: If your tracking number isn't working, double-check that you've entered it correctly on the carrier's website. Sometimes tracking information may take some time to update, so wait a few hours and try again. If the issue persists, contact our customer support team for assistance.

Q: Why is there no tracking information available for my order?

Ans: It may take some time for tracking information to become available after your order has been shipped. If you've recently received your tracking number, give it some time to update in the carrier's system. If there's still no information after a day or two, please contact our customer support team for further assistance.

Q: What does the tracking status "In Transit" mean?

Ans: "In Transit" means that your package is on its way to its destination. During this time, it's moving through various stages of the shipping process, such as sorting centers and transportation hubs, before reaching its final destination.

Q: My tracking status hasn't been updated in a while. Is this normal?

Ans: It's not uncommon for tracking information to have periods where there are no updates, especially during transit. Sometimes packages may experience delays due to weather conditions, customs processing, or other factors beyond our control. If you're concerned about the status of your shipment, please reach out to our customer support team for assistance.

Q: How long does it take for tracking information to update?

Ans: Tracking information usually updates within 24-48 hours after the package has been shipped. However, during peak times or busy seasons, it may take slightly longer for updates to appear. Please be patient, and if you have concerns about the delay, reach out to our customer support team.

Q: Can I change my delivery address after my order has been shipped?

Ans: Unfortunately, once your order has been shipped, we are unable to change the delivery address. If you need to update the address, please contact the carrier directly with your tracking number to see if they can assist you.

Q: What should I do if my package is marked as delivered but I haven't received it?

Ans: If your package is marked as delivered but you haven't received it, first check around your property, with neighbors, or in any secure locations where the package may have been left. Sometimes carriers may mark a package as delivered a little early. If you still can't locate your package, contact our customer support team for assistance.

Q: What happens if my package is lost or damaged during transit?

Ans: If your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or a refund, depending on the circumstances.

Q: Can I track multiple orders at once?

Ans: Yes, if you have multiple orders with tracking numbers, you can track them all at once by entering each tracking number on the carrier's website or using their tracking tool. This allows you to monitor the status of all your shipments conveniently.

If you have any questions or concerns, feel free to contact our customer support team.