Return & Refund Policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

UNBOXING VIDEO IS A MUST TO REQUEST A REPLACEMENT

To request a replacement, an unboxing video is mandatory.

We only accept returns if the product you received:

• Is in a damaged condition
• Is missing parts
• Is a different product than the one you ordered
• Is misprinting (custom products or on demand items)

To start a replacement, please send us a message on our email id.

If your replacement is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a replacement will not be accepted.

You can always contact us for any return question at lixcart@gmail.com.

On-demand products policy

Please note that we do not accept returns or exchanges for on demand products like printed t-shirts, hoodies, sweetshirts, mugs, mouse pads, tote bags, coasters, notebooks, posters, popgrips etc due to size or color issues.

We encourage customers to carefully review the size chart and product images before making a purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, misprinting or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items like printed t-shirts, hoodies etc.), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

For fast refund processing, we may ask for your UPI ID. This allows us to process refunds quickly and securely.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lixcart@gmail.com.

FAQs

Q: What is the timeframe for initiating a return?

Ans: You have 5 days after receiving your item to request a return.

Q: What are the eligibility criteria for a return?

Ans: To be eligible, your item must be in the same condition as received, unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof (unboxing video) of purchase.

Q: Why is an unboxing video required for requesting a replacement?

Ans: An unboxing video helps us ensure the integrity of the product and streamline the replacement process.

Q: Are there any exceptions to the return policy?

Ans: Yes, we do not accept returns or exchanges for on demand products like printed t-shirts, hoodies, printed accessories due to size or color issues. Please refer to our policy for more details.

Q: Why might you ask for my UPI ID for refund processing?

Ans: We ask for your UPI ID because it helps us give you your refund quickly and safely. With UPI, we can transfer money directly to your bank account, making the process fast and secure. It's easy to use and works with most Indian banks, so you can get your refund without any hassle.

Q: What should I do if my item is damaged or defective?

Ans: If your item is damaged, defective, or incorrect, please take some photos, videos of the defective items and contact us immediately with unboxing vidoe so we can address the issue.

Q: Are there any non-returnable items?

Ans: Yes, certain items such as perishable goods, custom products, and personal care items cannot be returned. Please review our policy for a comprehensive list.

Q: Can I exchange an item for a different size or color?

Ans: We do not accept exchanges for clothings like printed t-shirts due to size or color issues. You can review this policy for more details.

Q: How long does it take to receive a refund?

Ans: Once your return is approved, refunds are processed within 10 business days to your original payment method or UPI ID. Please allow additional time for processing by your bank or credit card company.

Q: I have received a damaged product, What do I do?

Ans: If you receive a damaged product, please contact us immediately at lixcart@gmail.com or through our customer support hotline. Provide details (unboxing video) and photos of the damage, and we'll guide you through the return process for a replacement or refund.

Related Pages:

Rewards Program | FAQs Page | 100% Money Back