Fraud Protection

Dear Valued Customers,

At lixcart.com, your security is our utmost concern. Here are some essential tips to protect your orders and ensure a safe shopping experience:

1. Keep track of your Order ID and Tracking Number:

Once your order is confirmed and shipped, you'll receive a unique tracking number. This allows you to monitor your package's journey from our warehouse to your doorstep in real-time. Knowing where your order is at all times adds an extra layer of security and peace of mind.

Your Order ID, along with the tracking number, serves as your unique identifiers throughout the order process. Remember to keep your Order ID handy for all order-related communications..

2. Verify the Order ID during Cash on Delivery (COD) payments:

When opting for cash on delivery payment, it's crucial to confirm that the Order ID provided by the delivery agent matches the one associated with your order. This verification step helps prevent unauthorized transactions and ensures that you're paying for the correct items.

3. Avoid cash or online payments to delivery agents for prepaid orders:

For prepaid orders, never make payments in cash or through online methods to the delivery agent or any courier business. Payments for prepaid orders should only be made through our secure payment gateway during the checkout process on our website.

4. Keep your Delivery OTP confidential:

Your Delivery OTP (One-Time Password) is a crucial security measure. Never share it with the delivery agent over the phone or any other communication channel. This OTP is meant for your use only and helps verify the delivery of your order.

5. Share the Delivery Cancellation OTP responsibly:

If you need to cancel your order, share the Delivery Cancellation OTP with the delivery agent only. This OTP serves as a confirmation of your cancellation request and helps prevent unauthorized cancellations or misuse of your account.

By following these guidelines, you can protect yourself from fraudulent activities and ensure a smooth and secure shopping experience with us.

If you have any questions or encounter any suspicious behavior, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.

Thank you for choosing lixcart.com. Your trust is our priority, and we're committed to keeping your transactions safe and secure.

Sincerely,

LIXCART Team