FAQs
Shopping Information
How can I place an order on LixCart.com?
Simply browse our website and add your desired items to the cart. Proceed to checkout, fill in your details, and confirm your order.
Can I change or cancel my order after it's placed?
Unfortunately, we cannot guarantee changes or cancellations once an order is placed. However, please reach out to our customer support team as soon as possible, and we'll do our best to assist you.
How long will it take to get my package?
Your package will come in 5 to 7 days after you order it. But sometimes it might take a bit longer depending on where you live and other things. If you're worried about when it'll come, you can always ask us, and we'll help you out.
How can I track my order?
Once your order is confirmed, you'll receive a tracking number via email or SMS. You can use this number to track your order on our website or through our shipping partner's website.
Payment Information
What payment methods do you accept?
We accept various payment methods including credit/debit cards, UPI App, PhonePe, PayTM, Internet Banking and cash-on-delivery (COD) for eligible orders.
Is cash-on-delivery (COD) available for all orders?
COD is available for select orders within specific regions. You can check the availability during the checkout process.
Is it safe to enter my credit/debit card information on your website?
Yes, we use secure encryption technology to protect your payment information. Your privacy and security are our top priorities.
Do you store my payment information for future purchases?
For your security, we do not store any credit or debit card information on our servers. You'll need to enter your payment details for each purchase.
Can I pay using a gift card or store credit?
At the moment, we do not offer the option to pay with gift cards or store credit. However, we are continually updating our payment options, so please stay tuned for any changes.
What should I do if my payment fails or is declined?
If your payment fails or is declined, please double-check the information entered and ensure that your payment method is valid. If the issue persists, contact your bank or payment provider for further assistance.
How can I update my payment method or billing information?
You can update your payment method or billing information by accessing your account settings on our website. If you encounter any difficulties, feel free to reach out to our customer support team for assistance.
Order Returns
How do I initiate a return?
To start a return, please contact our customer support team within 7 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.
What items are eligible for return?
Most items purchased from our website are eligible for return, provided they are in their original condition and packaging. However, certain items such as digital items, on sale products, buy one get one may not be eligible for return. Please refer to our return policy for more details.
Is there a time limit for returns?
Yes, we have a 7 days return policy. Please ensure that you initiate the return process within this time frame to be eligible for a refund or exchange.
Do I need to pay for return shipping?
In most cases, customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item. Please contact our customer support team for assistance with return shipping labels in such cases.
How long will it take to process my return?
Once we receive your returned items, it typically takes 5 - 7 days to process your return and issue a refund or exchange. However, please note that processing times may vary depending on the volume of returns.
Can I return items purchased with a promotional discount or coupon?
Yes, you can return items purchased with a promotional discount or coupon. However, please note that the refund amount will reflect the discounted price paid, not the original retail price.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on your preference.
How can I check the status of my return?
You can check the status of your return by contacting our customer support team. They will provide you with updates on the processing of your return and any refund or exchange issued.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.